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The Daily Byte 👾
AI is coming for your worst enemy: bad documentation. A new AI-first IT documentation tool aimed at MSPs just dropped and promises to kill swivel-chair work and keep SOPs current. Here's what matters: if it actually cuts ticket resolution time, it pays for itself fast. Vet the data controls and export options before you jump.
Hot Headlines 🔥
🛡️ Security & Identity: Huntress is leaning harder into identity after its Inside Agent acquisition. Expect more overlap with EDR/MDR + identity telemetry, which could consolidate agents in SMB stacks. Watch how they package this for partners and how it plays with Entra and Okta.
📦 Vendor Moves: Another round of “tame M365” advice is landing via a Nerdio-focused webcast—security, compliance, and how to salvage margins when licensing shifts. If you sell M365, this is worth a calendar slot. Register via the RCP/Nerdio M365 complexity webcast.
☁️ Cloud & AI: Fujitsu and Genesys rolled out a cloud contact center at AEON Financial with better self-service containment and happier customers. Not MSP-core, but your contact center clients will ask you to make this sing with CRM and data privacy. Details: Fujitsu + Genesys case study.
👀 Distribution Watch: Channel headlines are rolling but quiet on blockbusters today. Keep an eye on distributor-led AI/security push weeks and rebate tweaks. When promos shift mid-quarter, your services attach rate and MDF plans get weird. Quick scan: CRN, ARNnet, and Reseller News are signaling incremental partner moves—nothing seismic yet.
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MSP Ops Corner
⏰ 3-minute SOP: M365 Renewal Margin Rescue
Export current SKUs, seats, and actual usage by client (PSA + Partner Center usage report).
Flag underused services (Audio Conferencing, Visio/Project, Viva add-ons). Target 8–12% seat right-sizing.
Bundle security add-ons (Defender, Purview features) into a “Compliance Pack” with a fixed monthly uplift.
Set renewal dates to the 1st of month to batch-change. Document deltas in the SOW to avoid “surprise” discounts. Stay sharp.
The Channel Rumor Mill 💬
💬 The street is whispering that a mid-market RMM is prepping an identity add-on with per-user pricing by summer. If true, expect bundles that blur RMM + EDR + identity—and fresh debates about agent sprawl vs. “single pane.” Budget time for a bake-off.
Vendor Watchlist 👀
🛠️ Lexful: New AI-first IT documentation for MSPs promises automated SOPs and workflow gen. If the templating is solid and the search doesn’t hallucinate, this could shave minutes off every ticket. Kick the tires: Lexful AI documentation tool.
🔍 ThreatDown MDR: Malwarebytes’ MDR push stays MSP-friendly. If you’re juggling too many consoles, their unified story is getting tighter. Check coverage gaps in identity and response SLAs before swapping anything in production.
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